Some common questions that our client's ask us.
Anything we haven't covered? Drop us a line at

Delivery: Costs, Locations, Duration

We use a network of couriers to safely deliver your order. The costs and delivery times are as follows:

Cape Town & Surrounds
R50 fee, delivery usually within 1-2 working days from order.

Major Centers (Jhb, Dbn etc)
R85 fee, delivery usually within 3-4 working days from order.

We are also able to send your order to regional areas around South Africa's major centers. 

Unfortunately, we are not able to deliver to rural areas, such as farms.

Our Returns Policy

For Returns related matters, please contact

We are unable to accept returns on Plants, due to the nature of the product. If you are not entirely satisfied with the condition of your Plant upon receipt, please email us a picture immediately and we'll gladly send you a replacement plant, at no extra cost.

Pots, Tools & Supplies
We offer a 14-day refund policy on all other merchandise. If you'd like to return an item, please notify us via email and we'll gladly arrange a courier to collect the product from you.

We'll refund you the cost of the product, less the return courier fee, provided that we receive the products in their original packaging and in a resaleable condition.

Is it safe to use my Credit Card on your site?


Our store is hosted on Shopify, the worlds leading eCommerce platform and payments on our site are facilitated by PayFast (, South Africa's leading payment gateway.

PayFast is super safe because:
- they are PCI-DSS Level 1 Compliant (the most rigorous payment safety standard)
- they use extended validation SSL with 256-bit encryption (safer than most big banks!)

Neither Plantify, Shopify nor PayFast can see your Credit Card details and your details are not stored on any servers.

Will Plants arrive safely via Courier?

Absolutely! Your Plant will arrive in excellent condition for the following reasons:

1. We only work with couriers that understand that Plants are fragile and that are able to handle your order with care.

2. We have designed custom packaging that protects our Plants during their commute and allows them to breathe freely.

3. We only stock plants which are comfortably able to manage the commute to you.

My Plant doesn't look happy, what do I do?

Don't Stress! In most cases, Plants that are unhappy might just need more/less water, some fertilizer or a change in lighting conditions - all easily fixed.

Drop us a mail at and we'll gladly send you our Plant Care Troubleshooting Guide eBook. In it you'll find an easy 2 Step process for fixing most plant problems. 

Also look at our Blog section where we regularly post about Plant Care Guidelines.

Are you able to process larger Orders?

Just drop us a line at, we'd be happy to learn more about your requirements. 

Can you help me source a specific Plant?

Send us a picture or a name of the plant to, and we'll get our Sourcing Elves onto it. And of course we can safely courier the plant to you.

Do you do indoor greening consulting?

Get in touch on and let us know how we can be of help.

Gifting Service: Personal Message

We are happy to include a personalised message to your recipient on your behalf. Please add the message to the "Instructions to Seller" section during Checkout.