FAQ

Some common questions that our client's ask us.
Anything we haven't covered? Drop us a line at hello@plantify.co.za

We offer the most affordable shipping in South Africa! And use a network of vetted couriers to safely deliver your order. The costs and delivery times are as follows:

Collections: 6 Roodehek Street, Gardens, Cape Town
No Charge. We'll notify you once your order is ready, usually 1-2 days from order.

Cape Town & Surrounds
R50 fee, delivery usually within 2-4 working days from order.

Major Centers (Jhb, Dbn etc.)
R85 fee, delivery usually within 4-7 working days from order.

Regional Areas (e.g. Hermanus)
R100 fee, delivery 2-5 days from order (CPT regional), 4-5 days (rest of SA).

LARGE PLANTS (20cm nursery pot and above)
Our System calculates custom quotes based on the items in your basket.

CUSTOM: XL FLOOR STANDING PLANTS
Please process your order as per normal and select the "Custom" shipping option at checkout. Our Team will contact you with a competitive custom shipping quote via email.

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RURAL AREAS
Please email us at hello@plantify.co.za and we'll arrange a custom shipping solution to the nearest town.

Our system calculates shipping based on the content of your cart. For any standard items which are not Large Plants, our standard and competitive shipping rates apply.

If your calculated shipping fees are higher than our standard shipping rates, then it is likely that you have added one or more Large Plants to your Cart. Larger items are more costly to ship, and we absorb some of these additional fees so as not to unnecessarily increase the cost of our plants.

Absolutely!

Our store is hosted on Shopify, the worlds leading eCommerce platform and payments on our site are facilitated by Paystack (www.paystack.com), owned by Stripe, the world's leading payment gateway.

Paystack has been audited by an independent PCI Qualified Security Assessor (QSA) as PCI DSS 3.2 compliant and as a Level 1 Service Provider.

This is the highest, most stringent level of certification possible in the global payments industry.

Absolutely! Your Plant will arrive in excellent condition for the following reasons:

1. We only work with couriers that understand that Plants are fragile and that are able to handle your order with care.

2. We have designed custom packaging that protects our Plants during their commute and allows them to breathe freely.

3. We only stock plants which are comfortably able to manage the commute to you.

Absolutely, we regularly send large orders to restaurants, offices and retail chain stores that need in-store plant displays.

Just drop us a line at hello@plantify.co.za, we'd be happy to learn more about your requirements. 

Send us a picture or a name of the plant to hello@plantify.co.za, and we'll get our Sourcing Elves onto it. 

Yes, we offer this on-site service within the Cape Town metropole, and remote support via video call or photographs.

Get in touch on hello@plantify.co.za and let us know how we can be of help.

We are happy to include a personalised message to your recipient on your behalf. Please add the message to the "Instructions to Seller" section during Checkout. Else, pop us an email at hello@plantify.co.za